Return & Refund Policy

Conformity With Order

Upon receiving the item, it is the customer’s responsibility to ensure that the order is correct.
Any irregularities concerning delivery such as:
-damaged package,
-missing products,
-degraded products,
-products not in compliance with the order,
Must be reported within the legally required term, after receiving the order, and by certified letter or by email to this address: info@enchantecarry.com

Return Time

You have a 14-day window from the date you receive your order to return it for either an exchange or a refund. Should the final day of this 14-day period land on a weekend or public holiday, the deadline will be extended to the next business day. Please note that EnchantéCarry reserves the right to decline any returns or exchanges at our discretion.

Return Conditions

The return of the product remains at the customer’s expense and will not be refunded if any of the following conditions is not met:Returned products must be new, unused, and, if applicable, in their original box.Returned items must be unworn, unused, and in their original packaging (the box containing the purse must be in excellent condition).If any returned item is soiled or damaged by the customer, it will not be accepted.Upon receiving the package, EnchantéCarry will determine if the returned product is in as-new condition.No return will be accepted if returned items have been visibly used or damaged by the customer, this use and damage rendering the product unsuitable for sale.The customer may not demand any type of compensation or refund eligibility except, at a later date, when exercising warranty rights on sold products.

For returns to our China facility, please direct your package to:
Room 210809, Block A, No. 500 Yunjin Road, Xuhui District, Shanghai.
For returns to our USA facility, please address it to:
Jonathan Chao at 2480 S Centinela Ave Unit 301, Los Angeles CA 90064. 

We hope this choice of locations adds ease and flexibility to your experience. Should you have any questions or need further assistance, please don't hesitate to reach out to our dedicated support team.

Order Cancellations and Changes

If you would like to cancel your order or make any changes, please contact us within 24 hours after placing the order.